Account deletion

1. How to delete an account

This page is public: you do not need to sign in or install an app. It covers Sell & Buy Admin, Sell & Buy POS and the same account in the cloud service.

• Sell & Buy Admin: open the account, choose deletion and confirm with the current password. The account is marked for deletion at once, and Admin and POS sessions end.
• Sell & Buy POS: the cash-register app has no separate deletion screen. It uses the same account, so marking the account for deletion also ends its sessions.
• Without the app: the form at the bottom of this page, or an email to support@sellnbuy.space.

You can write directly to support@sellnbuy.space. In the subject or the message, say that this is an account deletion request.

2. Identity check

We do not delete an account on a request we cannot tie to its holder. Before deletion we may ask you to:

• reply from the email address stored on the account;
• give the name on the account and the company or its UNP;
• say whether this is about Sell & Buy Admin, Sell & Buy POS, or both: the account is shared.

If there is not enough information, we do not start deletion and we write about that to the address you gave.

3. Timing

We reply to a request from this page within 15 business days. That is the time to answer, not the time to erase the data. The form does not delete the account by itself.

Once the account is marked for deletion in the service, it can be restored for 15 days: sign in at sellnbuy.space. After that, the next successful run of the daily job deletes the user account and anonymizes the employee profiles.

If the owner is deleted, that owner's companies are hidden. Personal data of such a company is cleared 90 days after it is hidden, also by the next successful daily run of the job.

4. What is deleted

After the user account is finally removed from the service, the following is removed:

• the account itself: email, name, the password hash and the avatar;
• Sell & Buy Admin and Sell & Buy POS sessions.

5. What is anonymized

The related employee profile is not erased entirely. It is detached from the account, and its personal fields are replaced or cleared:

• the given name is replaced with a service marker; surname, patronymic, job title and employee code are cleared;
• the profile email is replaced with a non-working address, and the avatar is removed;
• the PIN, the invitation token and this profile's access to the internal chat are removed.

6. What may remain

• for 15 days the account data is still stored, because deletion can be cancelled;
• orders, fiscal documents and the company's cash and accounting records are not erased when the law requires them to be kept;
• 90 days after an owner's company is hidden, personal fields of the company, employees and clients, the address, contacts, invitation and logo are cleared. The company identifier, name and UNP remain;
• other employees' accounts and their data are not deleted together with yours.

The full list of data categories is in the privacy policy.

7. Request without the app

Fill in the form or write to support@sellnbuy.space. We need your name, the account email and the app. The company name or UNP helps us see whose account it is. Sending the request does not delete the account at that moment.